Support | Warranty | Returns | RMA

Memory Deal » Support	Monday, December 1, 2008
Support: warranty, returns, RMA, exchange, repairs and shipping at Memory Deal

Terms for Warranties, Returns, RMA and Exchanges

Most of our memory carries a lifetime warranty. Lifetime exchange or repair warranty against manufacturing defects. It may also be returned in original condition within 14 days of delivery for full credit minus shipping. We also supply unlimited lifetime tech support for this item. Please try the following steps to solve the problem before you request an RMA. 60% of problems are solved with these steps:

1) Try using our memory alone in your system.
2) Install the largest capacity module first.
3) Make sure the memory is seated in properly.
4) Dust off the memory socket.
5) Update the BIOS to the latest version.

If you have an item which needs to be returned for repair or replacement email to support@memorydeal.net

You may request a return for credit if:

1. You contact us at support@memorydeal.net within 14 days from the date of delivery. For government orders, the date of delivery is the date it is delivered to the US post office.

2. The part has not been physically damaged or modified. Physical damage during shipping is covered by shipping insurance. Please apply for shipping insurance refund. Do not return for credit in this case.

3. The part was ordered online with a credit card. For other orders, the terms and conditions on the back of the invoice apply.

4. Any parts in sealed retail packaging such as flash memory, have not been opened. Anti-static bags may be opened. Computer memory, server memory and notebook memory may be tried before returning.

Also:

1. If you contact us after 14 days of the date of delivery, but on or before 30 days, a 15% restocking fee will apply to the return.

2. After 30 days, returns for refund are not accepted.

3. We do not refund shipping charges in either direction.

4. Items designated as "special order only" in the item description are not refundable.

Email to support@memorydeal.net and Include:

1. The date the package was delivered. (The date it was signed for)

2. Your invoice number.

3. Item part number.

4. Reason for return.

5. The machine it was intended to be used in.

6. The condition of the item.

When returning remember to:

1. Write the RMA number on outside of the box.

2. Include a copy of the invoice.

3. Pack the returned part well, and use any antistatic packaging which came with the part.

4. Insure the package against loss or damage. (MemoryDeal does not cover loss or damage of returned parts.)

5. Include a copy of the customer service email with the return.

6. Ship your part back with in 7 days of receiving the RMA number..

Lost Shipment Policies and Refund of Shipping Charges

Damaged packages or goods must be reported with 24 hours of receiving your shipment. Lost shipments must be reported within one week of expected arrival. Claims cannot be processed outside of these time periods. Email: support@memorydeal.net

Shipping Policies

- If your country does not appear in our order form, then we cannot accept online orders from that country. Please contact support@memorydeal.net or call us at 1-408-212-0342 to place the order.

- Fedex orders placed after 2:00PM PST will ship on the next business day (Mon-Fri). Fedex 2-4 day and Ground placed after 8:00AM PST (Mon-Fri) will ship on the next business day as long as inventory is available. USPS mail ships every Friday.

- We reserve the right to change the requested method of shipping if a more suitable method is available.

- Airmail is insured to $100. We can only reship lost or delayed mail. We do not recommend using airmail to Canada. All other shipping methods are fully insured. The post office does not provide a tracking number.

- We do not refund shipping charges for returned orders.

- UPS ground, Airmail, and international shipments have no service guaranty and sometimes may take much longer to deliver than expected.

- UPS and fedex may charge you an extra fee if you provide the incorrect shipping address.

- You may be charged customs fees, handling fees or taxes in your country. We can not foresee such charges and are not responsilble for the fees. There are no additional fees, customs duties or taxes charged in the US.